STEP 01
Final QC & packing photos
Every piece is inspected, photographed and matched to the packing list before it is wrapped.
Shipping, insurance & delivery
Packed in Foshan. Delivered to your door.
Export crating, freight, marine insurance, customs clearance and white-glove delivery — one team handles all of it. Your cabinetry and furniture arrive inside the home, unpacked and placed, with the packaging taken away.
Door to doorNot port to port — delivered inside your home
Fully insuredMarine cargo cover on every shipment
Customs handledExport & import filing, duties estimated up front
4–6 + 2–6 weeksProduction, then transit by destination
01Export packingPlywood crates, foam and corner protection built for weeks at sea
02Freight & insuranceSea freight (LCL or full container), air for urgent items, insured for full value
03Customs clearanceExport documents, import filing and duty estimates prepared for your market
04White-glove deliveryCarried in, unpacked, placed in the room, packaging removed
How your order travels
Six steps from our factory floor to your living room.
Every step is coordinated by the same project team that produced your order, so there is never a hand-off where nobody is responsible. You receive photos and documents at each stage.
STEP 02
Export crating
Custom plywood crates with foam lining, corner guards and moisture protection. Stone tops travel on A-frames.
STEP 03
Container loading
Loading plan checked and lashed before sealing. Whole homes usually ship as one or more full containers; smaller orders consolidate as LCL.
STEP 04
Freight & insurance
Sea freight to your nearest port, air freight when time matters. Marine cargo insurance covers the full invoice value in transit.
STEP 05
Customs clearance
Commercial invoice, packing list, fumigation and origin documents prepared for your market. Duties and taxes are estimated in your quotation, not discovered on arrival.
STEP 06
Delivery, placement & clean-up
The crew brings everything inside, unpacks, assembles and places each piece — then takes the crates and packaging away.
Door to door, properly
“Delivered” means placed in the room — not left on the kerb.
Many suppliers stop at the port or the front door. Our standard service ends when you are standing in a furnished room with nothing left to throw away.
Delivered to your address
Truck to your home, apartment or site — including stairs, lifts and difficult access, planned in advance.
Unpacked & assembled
Crates opened, protective wrapping removed, legs, hardware and modules assembled where needed.
Placed in the right room
Each item is labelled by room from the packing list, carried in and positioned to your floor plan.
Packaging taken away
Crates, foam and cardboard are removed and recycled. You are not left with a garage full of timber.
Insurance & transit damage
Insured for the full value, from our door to yours.
Every shipment carries marine cargo insurance for the full invoice value. If anything arrives damaged, you do not argue with a freight company — you tell us, and we resolve it.
- Report transit damage within 48 hours with photos of the item and its packaging
- We assess against the pre-shipment QC record and confirm the remedy
- Repair, replacement part or replacement piece — arranged by the same project team
- Structural and finish coverage continues under the Ratahome warranty
One price, no surprises
Your quotation is a delivered price.
Product, packing, freight, insurance, customs coordination and delivery are itemised in one quotation. Destination duties and taxes are estimated up front for your market so the number you approve is the number you pay.
- Sea freight as standard; air freight quoted on request for urgent pieces
- Consolidation of cabinetry, furniture, lighting and rugs into one shipment
- Delivery scheduled to your move-in, handover or opening date
Destinations
Where we deliver.
Custom cabinetry and furniture take 4–6 weeks to produce and inspect in Foshan. Transit times below run from container departure to delivery at your address and depend on sailing schedules and customs in your country. Your quotation confirms both for your order.
RegionProductionTransitNotes
Australia & New Zealand4–6 weeks3–5 weeks · door to doorSydney, Melbourne, Brisbane, Perth, Auckland Fumigation and timber-packaging declarations included
United States & Canada4–6 weeks4–6 weeks · door to doorWest Coast fastest; East Coast and inland via rail Customs bond and ISF filing coordinated
Middle East4–6 weeks3–4 weeks · door to doorUAE, Saudi Arabia, Qatar Certificates of conformity where required
Europe & United Kingdom4–6 weeks5–6 weeks · door to doorDelivered duty paid available on request
Southeast Asia4–6 weeks2–3 weeks · door to doorSingapore, Malaysia, Thailand, Indonesia, Philippines
Other destinations4–6 weeksOn request · port to port or door to doorTell us the address — we quote the route
Questions
Shipping questions, answered.
Do I need to arrange anything at my end?
No. We book the freight, prepare and file the customs documents, and schedule the delivery crew. You confirm the delivery date and make sure someone can open the door.
Are duties and taxes included?
Import duties and local taxes are estimated in your quotation for your country so there are no surprises. Where “delivered duty paid” is available we can include them in one payment; otherwise the estimate shows exactly what is due at clearance.
What if something is damaged in transit?
Tell us within 48 hours with photos of the item and its packaging. Every shipment is insured for the full value, and your pre-shipment QC photos show the condition it left in. We arrange the repair or replacement — you never deal with the carrier.
Can you deliver to an apartment or a site with difficult access?
Yes. We ask for access details (lift size, stairs, parking, delivery windows) before shipping so crates are sized to fit and the crew arrives with the right equipment.
Do you install cabinetry?
Yes. For full cabinetry projects our factory installation team can travel with the order, or we brief and supervise a trusted local crew, working with your builder or designer. See how it works.
How long does the whole process take?
Custom production takes 4–6 weeks after your drawings and samples are approved, followed by 2–6 weeks of shipping depending on your destination. Allow 1–2 weeks of design before that — so most orders are in the home 8–14 weeks after the first brief.