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Everything You’d Want to Ask Before Ordering From Foshan.

Honest answers on process, quality, shipping and payment — from the team that runs the projects.

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01Ordering & Process 02Customization 03Quality & After-Sales 04Shipping & Installation 05Pricing & Payment
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01 · Ordering & Process

How do I start a project?

Send your plans, room list, selected products or a simple brief — one file is enough. We review the scope and clarify the next steps before preparing an itemized quote; the first reply comes within 12 hours.

Do I need to visit China?

No. Projects run entirely from your floor plan, with photo and video approvals at every milestone. You are welcome to visit Foshan, but it is never required.

How long does a project take?

Typically 8–12 weeks from first brief to delivery — 1–2 weeks of design and approvals, 3–5 weeks of production and QC, then about 25–35 days of shipping.

Do I need a complete list before contacting you?

No. Send the products, plans or references you already have, and tell us which rooms or additional items you’re considering.

Can I start with a smaller furniture list?

Our service is best suited to whole-home, multi-room and bulk sourcing. For a smaller list, send the products, quantities and destination so we can review the sourcing and shipping fit.

Can I combine furniture and cabinetry from different rooms in one order?

Yes. Furniture, cabinetry, lighting and rugs for several rooms can be reviewed and quoted as one project, and consolidated into one shipment where practical.

What do you need from me to prepare a quote?

The products or rooms you need, approximate quantities, the delivery city or postcode and your timing. Plans, references or a product list help; if anything is missing, we ask before quoting.

02 · Customization

Can you customize dimensions?

Yes — width, depth, height, materials and finishes are adjusted to your floor plan and drawings. Shop drawings are confirmed with you before production begins.

Can you build from my designer’s drawings?

Yes — bespoke pieces are manufactured to architectural or designer drawings, with material samples approved before the full build.

Do you provide samples before production?

Yes — fabric, leather and finish samples are shipped by courier for approval before anything enters production.

03 · Quality & After-Sales

How is quality controlled?

Material confirmation, production review and a documented pre-shipment inspection — frame, foam, stitching and finish — photographed for your sign-off. Nothing ships until you approve.

What if something arrives damaged?

Every crate is documented before dispatch. Report damage with photos on arrival and the after-sales team arranges repair or replacement through the same project manager.

Is there a warranty?

Warranty terms are confirmed per piece in the quotation — structural elements carry longer coverage than soft components. Details are documented before you order.

04 · Shipping & Installation

Which countries do you deliver to?

Worldwide — recent projects include the USA, Australia, Singapore and the Middle East. Shipping route and timeline are confirmed in your proposal.

Who handles customs?

We do — export documentation, customs clearance and local delivery are coordinated end to end, with packing lists prepared for your destination market.

Do you provide installation?

Yes — local installation support is coordinated at the destination, scheduled to your move-in, handover or opening date.

05 · Pricing & Payment

How is the budget set?

Pricing follows the project scope. Send your plans, room list or selected products; we review the scope with you, then prepare an itemized quote — and the quotation is locked before production begins.

How does payment work?

A deposit confirms the order — as low as 10% for furniture and from 50% for cabinetry — and the balance follows documented milestones tied to production and pre-shipment approval. We accept PayPal, credit card and wire transfer (T/T).

Are there hidden costs?

No — the quotation itemizes product, packing, shipping and coordination. Destination duties and taxes are estimated up front for your market.
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Start with what you have.

Send your list, plans or references. We’ll review the scope and clarify the next steps before preparing a quote.