Privacy Policy | Ratahome

Last updated: September 9, 2026

Ratahome (“Ratahome,” “we,” “us,” or “our”) operates ratahome.com and provides whole-home furnishing sourcing, custom furniture, and related coordination services (the “Services”). This Privacy Policy describes how we collect, use, and disclose personal information when you visit our website, submit a project inquiry or floor plan, book a consultation, or otherwise communicate with us through WhatsApp, Telegram, email, or our website forms.

Please read this Privacy Policy carefully. By using our website or Services, you acknowledge that you have read and understood how we collect, use, and disclose your information as described below.

Personal Information We Collect or Process

We may collect or process the following categories of personal information, depending on how you interact with us:

Contact details — your name, company or studio name, email address, phone number, WhatsApp or Telegram contact, and mailing or project address.
Project information — floor plans, room photos, style preferences, budget range, timeline, and other details you submit when requesting a quote or consultation.
Communications — the content of messages you send us through our website forms, email, WhatsApp, or Telegram, including consultation booking requests.
Device and usage information — your IP address, browser type, device information, and how you navigate and interact with our website, collected automatically through cookies and analytics tools (we use Google Site Kit / Google Analytics).
Marketing preferences — whether you have opted in to receive updates from us, and your interactions with any marketing communications.
Payment and transaction information — payment status, amount, transaction identifiers, billing contact details, and related order records. Complete card numbers and financial account credentials are submitted directly to our payment provider and are not stored by Ratahome.

When you use our website checkout, payment details are submitted directly to our third-party payment provider, currently Stripe. Ratahome does not receive or store complete payment card numbers or financial account credentials. We may receive limited transaction information, such as payment status, amount, transaction identifier, billing contact details, and the payment method type, for order administration, support, accounting, and fraud prevention.

Where We Get This Information

Directly from you — when you submit a floor plan, fill out a contact or quote form, book a consultation, or message us on WhatsApp or Telegram.
Automatically — through cookies and analytics tools when you browse our website.
From service providers — companies that help us operate our website, host our data, or provide analytics (for example, our web hosting provider and Google Analytics).

How We Use Your Personal Information

To provide our Services — to respond to your inquiry, prepare quotes, coordinate design and sourcing work, schedule consultations, and manage your project from floor plan to delivery.
To communicate with you — including through email, WhatsApp, or Telegram, about your inquiry, project updates, or customer support.
To improve our website and Services — understanding how visitors use our website so we can improve content, navigation, and the services we offer.
For marketing — with your consent, to send you updates, project inspiration, or promotional messages. You may opt out at any time (see “Your Rights and Choices” below).
For security and fraud prevention — to protect our website and Services from misuse, unauthorized access, or fraudulent inquiries.
For legal reasons — to comply with applicable law, respond to valid legal requests, or enforce our policies.

How We Disclose Personal Information

We do not sell your personal information. We may disclose it in the following circumstances:

With service providers who perform services on our behalf, such as web hosting, analytics and tag management (Google Analytics, Google Site Kit, and Google Tag Manager), payment processing (Stripe), and communication tools (WhatsApp Business and Telegram).
With manufacturing, logistics, and delivery partners as needed to fulfill a project you have requested — for example, sharing a floor plan or delivery address with a factory or freight partner coordinating your order.
When you direct us to — for example, if you ask us to share your information with a third party involved in your project.
For legal reasons — to comply with applicable law, respond to a valid legal request, or protect the rights, safety, or property of Ratahome, our customers, or others.
In connection with a business transaction — such as a merger, acquisition, or sale of business assets.

Cookies and Analytics

Our website uses cookies and similar technologies, including Google Analytics (via Google Site Kit) and Google Tag Manager, to understand how visitors use our website. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

Third-Party Websites and Links

Our website may link to third-party websites or platforms, including WhatsApp, Telegram, and Instagram. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing them with information.

Children’s Data

Our Services are not directed to children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us using the details below so we can delete it.

Security and Retention

No security measures are perfect. While we take reasonable steps to protect your personal information, we cannot guarantee absolute security, and any information you send us — including through WhatsApp, Telegram, or email — may not be fully secure in transit.

We retain your personal information for as long as necessary to respond to your inquiry, provide our Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of the personal information we hold about you, and to opt out of receiving marketing communications. To exercise any of these rights, contact us using the details below. We may need to verify your identity before responding to your request, and we will respond within the time required by applicable law.

International Transfers

Ratahome is based in Foshan, China. Your personal information will be transferred to, stored, and processed in China, and may also be transferred to other countries where our service providers or fulfillment partners operate. By using our Services, you understand that your information may be processed outside of your home country, which may have different data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. We will post the updated version on this page and revise the “Last updated” date above.

Contact Us

If you have questions about this Privacy Policy or would like to exercise your rights over your personal information, please contact us:

Email: [email protected]
WhatsApp: +86 151 9256 9580
Telegram: https://t.me/+8615192569580
Address: No. 28, Jihua 1st Road, Chancheng District, Foshan City, China